Sales and Customer Advisor

Mac Plant are looking to recruit a Sales and Customer service advisor to join the ready-mix concrete and aggregates division. The vacancy is available at our Bridgerule plant near Bude.

£31,200 Per Annum
Coins Contributory Pension Scheme

If you are looking for a new challenge and an opportunity to develop your career further, this is an excellent opportunity to join a company with over 50 years of experience within the Civil Engineering industry. Working for both public and private sector clients, the appropriate applicant must mirror our company values in clear-thinking, high-quality delivery and passion for work. Mac Plant are a multi-disciplined civil engineering and surfacing company working with clients such as Devon County Council, Western Power Distribution, Housing Sector companies and numerous other private clients.

Our longstanding relationship – in excess of 35 years – acting as principal contractor on a variety of schemes for Devon County Council is a testament to our company stability, reliability and workmanship. The exponential growth of the company can be seen through Mac Plant expanding into the traffic management and ready-mix concrete supply sectors, with plans for continual development.

Our people are our greatest asset and we are continually searching for talented individuals to join the team. We pride ourselves on the impeccable service we deliver throughout all our divisions and stress that this same standard of service is delivered throughout, therefore it is vital that each and every member of the team portrays the same level of excellence.

Mac Plant are looking to recruit a Sales and Customer service advisor to join the ready-mix concrete and aggregates division. The vacancy is available at our Bridgerule plant near Bude.

The Job Role

As a sales and customer service advisor, you will be responsible for taking all phone calls regarding concrete production and scheduling concrete deliveries using our IT based scheduling system. Additionally, you will be required to organise the daily schedules, working with the batcher to orchestrate the daily deliveries to match customer requirements. This involves looking at driver schedules and route navigation to ensure jobs are booked on in an appropriate and manageable manner.

You will be contracted to 50 hours per week with the working hours being 7am-5pm Monday-Friday.

 

Responsibilities of the Job Role

  • Dealing with customer enquiries via Phone/Email demonstrating first class customer service while delivering company values
  • Respond to the individual needs to each customer, identifying and clearly understanding the requirements of their enquiry
  • Advising customers on the correct information regarding our products
  • Prepare and follow up customer quotations
  • Ensure information and customer interactions are accurately recorded
  • Deal with customer complaints in a timely and effective manner
  • Operate a computer order entry and quotation system
  • Carry out pro-active sales work to promote our products
  • Schedule daily deliveries and assign drivers to jobs
  • Any other duties as may be reasonably required from time to time by the Concrete Production Manager

 

What we’re looking for in our Job Role

  • A positive, can-do attitude
  • Excellent communication skills
  • A strong team player but able to work as an individual
  • Good time management
  • Good housekeeping skills
  • Great organisation skills

 

What we’ll do for you

  • £31,200 Per Annum
  • Contributory Pension Scheme
  • 20 days Holiday plus bank holidays
  • All PPE and Safety equipment provided
  • Opportunities to further develop your skillset
  • Opportunities for career progression

 

If interested in the position, please get in touch by emailing your CV to info@macplant-ltd.co.uk

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